Return and Exchange Policy

Return and Exchange Policy – R&K Store

In accordance with Article (17) of Law No. 181 of 2018 regarding the issuance of the Consumer Protection Law,
You have 14 days from the receipt of your order to exchange products.

Online Exchange Policy

To exchange an item within the 14-day period, please contact our Online Customer Service through our Facebook page and provide all necessary information about the items you wish to exchange. You can exchange items at the nearest branch or via courier, with shipping fees applicable. The item must be in its original condition and unused to be eligible for an exchange.

Online Refund Policy

When the item is shipped via courier, the customer has the right to open the package and check the size before making the payment. Therefore, refunds are not allowed except in rare cases, and this must be agreed upon with the authorized seller.
In these rare cases, refunds must be requested within 3 days from delivery and processed through courier service, with shipping fees deducted. Once the item is returned to us, it will undergo a quality check to ensure it is in its original condition.

After the quality check, even if the payment was made in cash, the refund will be processed via bank transfer or Vodafone Cash. The transfer will be completed within 7 working days from the quality control check.